TrekRoller Frequently Asked Questions

How long after I place my order will my cart ship?

If the order is received during a business day before noon Eastern time, we will do our best to ship your cart the same day. Otherwise, we will ship the next business day. Orders received on holidays and weekends will also ship the next business day.

How do you ship?

We use FedEx Ground for most shipments.

Do you ship to APO addresses?

Yes, we are able to ship APO. However, we are unable to provide tracking information, since we must use the U.S. Postal Service, which does not offer tracking to military bases. We also do not have the same control over the speed of the shipment as we do with FedEx Ground.

How much does the cart weigh?

TrekRoller carts themselves are very light, weighing in at just under 6 pounds. Once the weight of the packing materials and the box is added, the shipping weight is less than 8 pounds.

Do you accept payment by money order?

Yes, we can accept a money order for payment. We will wait a couple of days for it to clear before we ship the item, however. Our mailing address is: 

TrekRoller
65 Main Street
Somerville, MA 02145

What is the weight limit of the bags?

Our TrekRoller bags carry about 40 pounds effectively.

How much can I fit into my TrekRoller bag?

We have customers who report getting a weeks worth of groceries for a family of three into them, which includes a gallon of milk, a gallon of orange juice, as well as everything else an average family will consume. We regularly fill ours up to the lid with produce at the local farmer's market or carry 20 pound bags of rice. To give a better sense of the capacity, here is a photo we took with 8 large rolls of paper towels filling the bag.

If I'm local to Boston, can I avoid paying the shipping charges and pick up my TrekRoller cart?

Yes, if you are within 10 miles of Somerville, MA, we may be able to coordinate a pick-up or drop-off and save you the shipping costs. Email us at trsales@trekroller.com to coordinate this. Please email us prior to making your purchase so we may ensure that it will be possible. There is a special link on our product pages for local purchases.

What is your return policy?

You may return any unused item in its original container within 30 days of shipment. We will refund the item cost but not the shipping charge. You will also be responsible for paying the return shipping.

I damaged my cart slightly but it is still otherwise fine. Can I just replace just the broken part? 

Yes, we sell replacement bags, frames, and wheels. Email us at trsales@trekroller.com and we'll be happy to quote you a price for the replacement part along with the shipping charge.

*MA residents pay 5% sales tax